Your Home for comprehensive patient care

At Aspire Health Medical Practice, we are dedicated to providing a warm and welcoming environment for both new and existing patients. Our family oriented approach ensures that you receive personalised care tailored to your unique health needs.

Important information for new and existing patients

Attending your consultation

  • Please arrive 10-15 minutes before your appointment.

  • If you are a new patient please complete the New Patient - Online Registration Form at our reception OR fill and bring a copy with you to speed things up.

What to bring with you

We kindly ask new patients to bring the necessary documentation and information to ensure a smooth and efficient consultation with our medical team

Necessary documentation
Medicare Card and/or any Health Care Card, Pension Card, or Health Insurance Card.
Details of your current and previous medical conditions.
List of any medications you are currently taking.
Referral letters, if applicable.

Important Policies

Policy Details
Cancellations Notify us at least two hours before your appointment to avoid a $40 charge.
Repeat Prescriptions A telehealth consultation is required for issuing repeat prescriptions.
Results & Reports Patients should make an appointment to discuss test results. Urgent results will be communicated directly by the doctor.
Recalls & Reminders We use an SMS, email, phone call, or letter system for recalls and reminders. Reminders are sent out 24 hours before appointments. Opt-out options are available.
Privacy We are committed to protecting your personal information. For details, please refer to our Privacy Policy.

Consultation Billing Information

Fee structire  
Bulk Billing Pensioners, Concession Card Holders, DVA Card Holders, and patients under 16 years are bulk-billed.
Consultation Fees Fees are due at the time of consultation. A $10 surcharge applies for late payments, and future appointments require pre-payment.
Gap Fees Procedures and telehealth consults incur a gap fee of $30.
Australian Government Department of Health and Aged Care

Enhance your Healthcare Experience with MyMedicare

Registering with MyMedicare strengthens the connection between you and your healthcare team, providing access to longer tele-health consultations, better care for chronic conditions, and more regular GP visits for aged care residents. Enjoy improved continuity of care with your chosen practice and benefit from tailored healthcare services designed to meet your individual needs.

MyMedicare benefits include:

  • Longer Telehealth Consultations: Patients who register with MyMedicare can access longer Medicare-funded telehealth consultations, including bulk-billed telehealth appointments for children under 16 and Commonwealth concession cardholders.

  • Better Chronic Condition Management: Patients with chronic conditions may receive better-coordinated care, especially those who frequently visit hospitals. This includes tailored care plans from their GP and primary care teams.

  • Aged Care Support: Residents in aged care homes benefit from more regular GP visits and better care planning, supporting proactive healthcare delivery in these settings.

  • Improved Relationship with Healthcare Providers: Registering formally connects patients with their preferred GP and practice, improving communication and the quality of care by ensuring healthcare providers have a better understanding of each patient’s needs and history.

  • Access to Additional Health Services: By registering, patients may become eligible for other specific healthcare initiatives as they are rolled out, such as programs targeting people in rural areas or those experiencing hardship.

After-Hours Care for Your Convenience

At Aspire Health Medical Practice Sunbury, we understand that health concerns can arise outside of regular business hours. That’s why we collaborate with Hello Home Doctor Service to provide you with quality after-hours medical care. Following your after-hours consultation, a detailed report is sent to your usual GP at Aspire Health Medical Practice, ensuring seamless continuity of care.

For after-hours assistance, please call Hello Home Doctor on 134-100.

Patient FAQs

Frequently asked questions from our patients

  • Please complete the New Patient - Online Registration Form at our reception or fill and bring a copy with you to your first appointment. Arrive 10-15 minutes before your appointment to ensure all necessary documentation is completed.

  • For a smooth and efficient consultation, please bring the following:

    • Medicare Card and/or any Health Care Card, Pension Card, or Health Insurance Card.

    • Details of your current and previous medical conditions.

    • List of any medications you are currently taking.

    • Referral letters, if applicable.

  • To avoid a $40 charge, please notify us at least two hours before your appointment if you need to cancel. This allows us to offer the slot to another patient.

  • A consultation is required for issuing prescriptions and repeats. Please book an appointment through our online system or call our reception.

  • Patients should make an appointment to discuss test results with their GP. Urgent results will be communicated directly by the doctor.

  • Yes, we offer phone consults for patients who prefer to consult with our GPs remotely. You can book Phone Consult services through our website, just like any other appointment.

  • • Bulk Billing: Available for Pensioners, Concession Card Holders, DVA Card Holders, and patients under 16 years.

    • Consultation Fees: Fees are due at the time of consultation. A $10 surcharge applies for late payments, and future appointments require pre-payment.

    • Gap Fees: Procedures and telehealth consults incur a gap fee of $30.

  • We offer a wide range of health services including chronic disease management, children’s health, women’s health, men’s health, immunisations, mental health care plans and more.